Eshop v pořádku – store compliance check

What will the add-on bring you?

The add-on connects your online store to Eshop v pořádku. The service automatically checks 18 items covering customer information requirements under Czech law and flags information it could not find or assess reliably.

Why it matters: in 2025, the Czech Trade Inspection Authority (ČOI) found breaches in 85% of 751 online sales inspections. These mainly targeted stores suspected of breaches, so the figure does not describe all online stores (source: ČOI, in Czech).

• A first overview for free. See a summary of the results and the areas to fix or verify, with a sample fix guide for one finding.
• Know where to start with fixes. The full report shows what to change in your terms and conditions, complaints policy, contact details or website footer.
• Clear results. A clear status for each item; the full report adds how to fix it and the legal basis (in Czech).
• Website accessibility. Automated testing against the Web Content Accessibility Guidelines (WCAG) 2.1 detects some accessibility issues and does not replace a manual audit. Monthly testing is included in the Monitoring + Accessibility plan.
• Track changes each month. Paid monitoring checks your store every month and also after changes to shipping or payment settings in Upgates, at most once a day. We notify you by e-mail if a check finds a new serious issue.
• Nothing to install. The check visits your public pages like an ordinary visitor.

How do I activate and operate the add-on?

1. Click Activate and confirm the permissions. No registration or further setup is needed.
2. The add-on selects the active Czech versions of your store (up to 10) and starts the free check. You can change the selection in the add-on window.
3. The check usually takes a few minutes. Once it is complete, you can view the result in the add-on window and will also receive it by e-mail at the operator’s address recorded in Upgates.
4. Want the full report or monthly monitoring? The button in the add-on window opens a pre-filled e-mail. Add your billing details and send it. We confirm your order and send a pro forma invoice. You receive the full one-off report or the first monitoring report within 2 working days of the payment reaching our account. We invoice paid services directly.

The free check is available once every 90 days per store. After you deactivate the add-on, we delete the Upgates credentials and data obtained from Upgates without undue delay. The free check result remains available for 30 days after the check.

Why choose this particular add-on and what are its competitive advantages?

• Built on Czech law. The checks follow the Consumer Protection Act, the Civil Code and the Accessibility Act.
• Honest assessment. What an automated check cannot judge reliably is marked “needs checking”. We never claim everything is fine when we do not know.
• Quotes from your terms. The full report shows the exact place in your terms; quotes are verified against the text of your website.
• Changes over time. The monthly report shows what has been fixed since last time and which new issues were found.
• Minimum data. We obtain the operator’s contact details and the list of language versions from Upgates, use credentials for the connection and receive notifications of changes to shipping, payment settings and language versions during paid monitoring. We do not retrieve orders, customer records or product data from Upgates.
• Start for free. The short check is free and comes with no obligation.

Is this addon appropriate for you?

Ideal if:

• you sell to consumers in the Czech Republic,
• you have recently changed your terms, shipping, payments or website template,
• you are not sure whether the Accessibility Act applies to you and what it requires,
• you want an overview before an inspection or a customer dispute,
• you run several Czech versions of your store in one administration (we check up to 10).

Not suitable if:

• you sell only to businesses – the checklist covers obligations towards consumers,
• your store requires a login – the check visits public pages only,
• your store is not in Czech – we check against Czech law,
• you need a legal review of your contracts – this is an automated check, not a legal service.

What else can you get?

Paid services: a one-off check with the full report CZK 2,900, monthly monitoring CZK 990 per month, monitoring with an accessibility test CZK 1,990 per month. Prices are final; we are not VAT payers. Cancel monitoring by e-mail to info@eshop-v-poradku.cz; it ends on the last day of the month in which we receive your cancellation. See the price list (in Czech).

Who runs the service: Eshop v pořádku is run by Mgr. Karel Vrána (company ID 75856824). This is an automated check of public pages, not a legal assessment or a guarantee of full legal compliance.

Data: retention periods for Upgates credentials and data depend on the service and the number of stores in the installation; see our privacy policy (in Czech). After deactivation, we delete them without undue delay. The add-on’s free check result remains available for 30 days after the check, including after deactivation; the full one-off report remains available for at least 12 months.

Support: info@eshop-v-poradku.cz, on working days, usually within one working day (in Czech).

Activate the add-on – the free short check starts automatically.