INFLO shopping assistant

What will the add-on bring you?

The add-on connects your Upgates store with INFLO.

After activation, you get a chat widget that answers customers directly on your store. INFLO assistant works with information from your store, your product offer and the rules set in the INFLO portal.

It mainly helps with:

• choosing a product,
• recommending a suitable variant or alternative,
• shipping and payment questions,
• product availability,
• order status,
• returns and complaints.

How do I activate and operate the add-on?

1. Install the INFLO add-on in Upgates Marketplace.
2. Confirm the connection between your store and INFLO.
3. Check your store URL and basic details.
4. INFLO creates your account and opens the initial setup.
5. Set the widget appearance, communication tone, knowledge and handover rules.
6. Publish the widget on your store.

You manage everything else in the INFLO portal, available from the Upgates administration.

A visual guide is available on inflo.cz

Why choose this particular add-on and what are its competitive advantages?

• INFLO is not a generic chatbot. It is a shopping assistant for e-commerce stores that handles specific customer questions before and after purchase.

  Main benefits:

  • answers customers directly in the chat widget on your store
  • uses information from your store
  • recommends suitable products from your offer
  • handles repeated support questions
  • works outside business hours
  • hands over conversations to an operator including history
  • is managed easily in the INFLO portal
  • does not require complex technical integration

  Customers do not need to search through terms, categories or product details. They ask in chat and get an immediate answer.

Is this addon appropriate for you?

The add-on is suitable for Upgates stores that want to answer customers faster and reduce repeated support questions.

It is most useful for stores that:

• have a wider product range
• often help customers choose the right product
• handle questions about shipping, payment or availability
• want to offer support outside business hours
• need to hand over more complex cases to an operator without losing context

What else can you get?

NFLO is a service for AI customer support and shopping assistance for e-commerce stores.

In the INFLO portal, you manage:

• INFLO assistant knowledge
• chat widget appearance
• communication tone
• answer rules
• conversation handover to an operator

More information on inflo.cz