Neprevzal

What will the add-on bring you?

Nepřevzal.cz – an automated solution for uncollected shipments.

This plugin connects your UPGATES e-shop with the Nepřevzal.cz service (https://neprevzal.cz), which handles orders that customers failed to collect.
Once an order reaches a status you have selected (e.g., "Returned – uncollected"), the plugin automatically transfers it to Nepřevzal.cz, 
calculates the reasonably incurred costs, and initiates a recovery case. 
The customer receives an email and SMS payment request containing a payment link and a QR code; incoming payments are automatically matched, 
and the collected amount is transferred to your account. 
The entire process complies with Sections 2118, 2120, and 2913 of the Civil Code.

What you get:
•	automatic import of uncollected orders from UPGATES,
•	immediate customer reminders via email and SMS,
•	payment via QR code or payment gateway with automatic matching,
•	clear records of cases, communication, and payments,
•	a client portal for the customer (inquiries, documents, payment),
•	optional in-person visit to non-responsive debtors,
•	a free service for the e-shop – costs are borne by the customer who failed to collect the shipment.

Connected end-services: the plugin integrates the Nepřevzal.cz service, which utilizes payment and communication channels 
(bank payment matching, payment gateway, SMS gateway, email notifications) and connects to carriers for shipment status tracking. 
You can find a current list and description of all integrated services at https://neprevzal.cz/doplnek-upgates.

How do I activate and operate the add-on?

Activation

The e-shop owner installs the add-on via the UPGATES administration panel (Add-ons / Marketplace → Install).
During installation, UPGATES calls our activation endpoint, passing the e-shop identifier (token), API credentials (apiUser, apiKey), API address (apiUrl), a timestamp, and a `signature_v2` signature in the request.
The add-on verifies the signature using a shared token; if valid, it stores the provided API credentials in secure storage and automatically establishes a connection to the e-shop. The customer does not need to enter any login details or API keys—the entire process is automated.
After installation, the e-shop owner opens the add-on directly from the UPGATES administration panel (it loads within an iframe). They log in to their Nepřevzal.cz account or register for free; this automatically links the stored API connection to their account.
In the add-on settings, the e-shop owner selects which UPGATES order status corresponds to an uncollected shipment (e.g., "Returned – Uncollected"). This completes the activation process.

Operation

Whenever an order status changes, the add-on automatically sends a notification to a secure endpoint.

The add-on then retrieves order details from the e-shop API (GET /orders/{order_number}/). Regular order synchronization (every 15 minutes) serves as a backup mechanism in case of notification failures.
For orders in the selected status, the system automatically creates a case in Nepřevzal.cz, calculates the reasonably incurred costs, and sends a payment request to the customer via email and SMS, including a payment link and a QR code. Received payments are automatically matched with cases; the e-shop is notified and can view the complete history within the Nepřevzal.cz application.
The add-on does not write any data to the e-shop; API access is used solely for reading orders.

Uninstallation

When the add-on is uninstalled, UPGATES calls our deactivation endpoint; the connection is immediately deactivated, and the stored API access credentials are removed.

Why choose this particular add-on and what are its competitive advantages?

Why choose NEPŘEVZAL.CZ?
Who is the plugin for?

This add-on is designed for e-shops on the UPGATES platform that struggle with uncollected cash-on-delivery (COD) shipments and unpaid orders. 
It is ideal for operators who:
•	regularly deal with returned shipments and wasted postage and packaging costs,
•	do not want to waste time on manual debt collection,
•	want a professional, legally sound approach to handling non-paying customers,
•	prefer automation over manual administrative work.

What you get
By activating the add-on, you gain a complete, automated system for recovering debts related to uncollected shipments:
•	Automatic transfer of orders with specific statuses (e.g., "Uncollected," "Returned") directly from UPGATES to our system.
•	Dispatch of professional payment reminders to the customer via email and SMS—the first within 24 hours, with subsequent reminders following a set schedule.•	QR payment options and a unique payment link included in every reminder—allowing the customer to pay with a single click.•	Automatic payment matching via Fio bank—once the customer pays, the case is closed, and you receive the funds.•	Escalation to the Inspecto collection agency if the customer fails to pay despite repeated reminders.•	A clear dashboard featuring reporting, statistics, and communication history.
        Key Strengths and Competitive Advantages
•	Free activation and no monthly fees – No upfront hassle, no hidden charges.
• 	Full automation – From order import and reminders to payment matching and payout to your account. You don’t have to lift a finger.
•	Dedicated legal framework and debt collection partnership – Customer communication is handled professionally 
        and in compliance with regulations (GDPR, Civil Code, etc.).
•	Multi-channel communication – Simultaneous email and SMS, respecting appropriate time windows (8 AM – 7 PM) and follow-up cycles.
•	Instant UPGATES API integration – Simply generate an API key, enter your e-shop URL, and select the relevant order statuses. 
        Setup takes less than 5 minutes.
•	Transparent reporting – Every action, email, SMS, and payment is logged and available for review at any time.
•	Czech-based support – We are a Czech team; we speak Czech and understand the local legal environment and customer payment habits.
•	Risk-free – If the debt cannot be recovered, you pay nothing.Added ValueInstead of wasting money on postage, packaging, and staff time, you can offload the entire issue to us. 
        Our average recovery rate exceeds 60% within the first 14 days—meaning money you might otherwise have written off as a loss 
        is returned to your account.

Is this addon appropriate for you?

Is this add-on right for you?

The add-on is ideal if:
•	You run an e-shop on the UPGATES platform and ship goods via cash-on-delivery.
•	You regularly deal with uncollected shipments—whether it’s one a month or dozens a week.
•	Returned packages cost you money—outbound and return shipping, packaging, and the time of warehouse staff and accountants.
•	You lack the time or capacity to manually write reminders, call customers, and track payments.
•	You want a professional, legally sound process instead of ad-hoc emails.
•	You are looking for a solution with no upfront costs—you pay only based on the money actually recovered.
•	You want an overview of every outstanding debt, communication, and payment in one place.The add-on is not suitable if:
•	You ship exclusively via prepayment (card, bank transfer) and practically never face issues with uncollected packages.
•	You only offer personal pickup without delivery services.
•	You handle debt collection through your own legal department and do not need an external service.
•	You have a very low order volume (fewer than 5–10 per month) and losses from uncollected packages are negligible for you.

Typical customer
An e-shop with a monthly turnover starting in the tens of thousands of CZK that ships goods via carriers 
(Zásilkovna, Česká pošta, PPL, DPD, etc.) and where the rate of uncollected shipments typically reaches 2–5% of all orders. 
For an e-shop like yours, every returned shipment represents a loss of 150–400 CZK—and we will help you recover precisely that money.
If this description sounds familiar, the plugin will start saving you money from the very first recovered claim.

What else can you get?

Additional Information.

Neprevzal.cz is a Czech service specializing exclusively in debt recovery for uncollected e-commerce shipments. 
We were founded out of practical necessity—having run an e-shop ourselves, we know just how frustrating and costly returned cash-on-delivery
(COD) orders can be. Instead of relying on makeshift solutions, we built a fully automated system that handles the entire process for you, 
from the initial reminder to the final payout of funds to your account.•	

Headquarters: Czech Republic
•Specialization: Exclusively the Czech market, Czech legislation, and Czech customers
•Partners: Fio banka (automated payment matching), Inspecto collection agency (escalation for non-payers), SMS Vio (text message reminders), Zásilkovna / Packeta (shipment tracking)