Ragnetiq SmartBox
- Provider Ragnetiq s.r.o.
- Phone +421 902 502 402
- Email info@ragnetiq.com
What situation and problem does Ragnetiq SmartBox solve?
- Hesitation and drop-offs on product pages: Shoppers frequently hesitate before purchasing due to unclear product specifications (compatibility, box contents, dimensions, or usage). Rather than reading lengthy paragraphs, they often leave for a competitor.
- Customer support overwhelmed by repetitive questions: E-commerce teams spend hours every day answering routine questions whose answers are already hidden somewhere in the product description or spec tables.
- Lost sales outside of business hours: Customers mostly browse online in the evenings and on weekends. Without an immediate answer at the point of decision, they delay or completely abandon their purchase.
How does the add-on work and what is its output?
- Real-time product analysis: SmartBox sits seamlessly inside the purchase panel (next to the Add to Cart button and price) and automatically parses the specifications, product code, and description of the viewed item.
- 1-Click quick question or custom input: It instantly generates 3–4 hyper-relevant pre-purchase questions tailored to the specific product (e.g., for power tools: "Is a battery included in the package?", for water pumps: "What is the maximum head and flow rate?"), or lets shoppers type their own question.
- Actionable output for the shopper: Within 1–2 seconds, it delivers a concise, precise, and human-like answer directly inside the box on the product page. Shoppers don't need to open side chats, wait for email support, or leave the checkout flow.
Key features of the add-on
- Dynamic 1-click AI questions: AI automatically identifies the most frequent pre-purchase questions based on product category and specifications.
- In-place answers right next to the buy button: Answers expand smoothly right inside the product area, keeping shoppers focused on completing the purchase.
- Custom question input: An intuitive input field lets shoppers ask any specific question 24/7 with instant contextual responses.
- Lightning-fast responses via caching: Equipped with an intelligent caching layer that serves questions and answers in milliseconds without affecting page load speed.
- Custom brand styling: Automatically matches your store's color scheme and typography, fully optimized and responsive for mobile devices.
- Conversion & demand analytics: Actionable insights into what shoppers ask about most, trending product interests, and the direct conversion impact of SmartBox.
What will the add-on bring you?
Ragnetiq SmartBox transforms standard product pages on your online store into interactive, AI-driven sales points. The add-on connects to the cloud platform Ragnetiq, which provides secure data processing, advanced semantic analysis of product catalogs, and integration with state-of-the-art Large Language Models (LLMs). All AI request processing occurs on external Ragnetiq cloud servers, ensuring zero overhead on your Upgates store hosting and ultra-fast response times. An up-to-date list of integrated technologies and models is available on the provider's website at ragnetiq.com.
Main components of the add-on, what problems they solve, and their outcomes
1. Product AI Widget placed right next to the buy button
What it solves: Shoppers often hesitate due to missing or hard-to-find information (e.g., exact dimensions, compatibility, power supply, or materials). They dislike scrolling through lengthy specification tables and frequently postpone the purchase or leave to search on competitor sites.
What is the outcome: A clean, high-converting module placed directly beside the price and 'Add to Cart' button answers pre-purchase questions in under 2 seconds. Shoppers gain immediate confidence on the product page, remain undistracted, and proceed directly to checkout.
2. Pre-generated Dynamic Questions (Smart Chips in 1 click)
What it solves: Mobile users dislike typing on small phone keyboards, and shoppers often don't even know what specific technical aspects they should inquire about before purchasing.
What is the outcome: AI analyzes the product specifications and automatically generates 3–4 tailored questions for that exact product category (e.g., for lawnmowers: "What lawn size is this mower suitable for?", for tools: "What is included in the package?"). Shoppers get instant answers with just a single tap.
3. Open Query Field with an AI Specialist for custom questions
What it solves: Every customer has unique requirements, and static FAQs or traditional filters cannot address every specific scenario (e.g., "Will this mount hold a phone with an extra-thick rugged case?").
What is the outcome: An integrated input field lets shoppers ask any specific question. The AI consultant evaluates the product specifications in real time and provides a direct, helpful answer. If a detail is missing from the data, it transparently admits it and recommends contacting support, preventing any misleading information.
4. 24/7 Automation of repetitive customer support
What it solves: E-commerce support teams spend dozens of hours every week repeatedly answering identical questions that are already detailed in the product specs. Outside business hours and on weekends, these questions remain unanswered, leading to lost sales.
What is the outcome: SmartBox automatically resolves most routine pre-purchase questions instantly, day and night, with zero staff involvement. Your support team can focus on high-value orders, complex logistics, and customer retention.
5. Fast answers with a high-speed caching layer
What it solves: Slow response generation common in generic chatbots (often 5–10 seconds), which puts shoppers off asking.
What is the outcome: Answers are generated by a state-of-the-art language model backed by a database cache. Frequently asked questions are served in milliseconds (< 15 ms) and the script loads asynchronously, so shoppers experience no page lag.
6. Demand Analytics and Conversion Order Tracking
What it solves: Store owners often don't know why a product is underperforming or what critical information is missing from their product listings.
What is the outcome: SmartBox delivers detailed interaction analytics - you see the exact questions asked, trending products, and thanks to conversion tracking, precisely how many direct and assisted orders SmartBox generated for your business.
How do I activate and operate the add-on?
One-click activation, we handle the setup
- 1. Activate the add-on: In the Upgates administration open Add-ons, find Ragnetiq SmartBox and click Activate. Nothing to install or copy – the add-on gets access to your catalog through the Upgates API and inserts its own script into your shop.
- 2. Confirm data processing: After activation open the add-on and confirm, with one click, your consent to AI processing of product data.
- 3. We contact you within 24 hours: Our specialist gets in touch by e-mail or phone, goes through colours, box placement in your template and tone of voice, and tailors SmartBox to your shop. Nothing else is required from you.
- 4. Launch: Once you approve the preview we switch the box on for all shoppers. It appears only on products that have a description or parameters.
Day-to-day operation
- No maintenance: Product changes arrive automatically through Upgates webhooks, so answers always use the current description and parameters.
- Settings in the administration: Change the box colour and visibility (on / test only / off) directly in the add-on. Placement and texts are fine-tuned by us.
- Deactivation: Click Deactivate in the add-on list. Upgates removes the script and API access, we stop synchronisation.
- Price: Activation in Upgates is free; the service is billed by Ragnetiq according to the price list on the add-on page.
Why choose this particular add-on and what are its competitive advantages?
- Answers where shoppers hesitate: Not another chatbot in the corner. SmartBox sits right next to the price and the Buy button and works only with the product being viewed, so answers are specific and the shopper stays in the purchase flow.
- Questions shoppers would ask themselves: Instead of an empty "ask us" field it offers ready-made questions tailored to the product – one tap on mobile.
- Sticks to the facts: Answers only from your product's description and parameters. If a detail is missing, it says so and points to your support – no made-up claims.
- Zero work for you: No feed uploads, no template editing. The catalog is imported through the Upgates API and changes arrive via webhooks.
- Built on e-commerce experience: Ragnetiq develops AI search and shopping advisors for Czech and Slovak online stores; SmartBox runs in production on real shops.
- Speed and privacy: Repeated questions are served from cache in milliseconds; no customer personal data is sent to the AI.
Is this addon appropriate for you?
SmartBox pays off if
- you sell products with specifications: tools, electronics, garden, automotive, sports, home & living, health & beauty – wherever shoppers ask "will it fit?", "what's in the box?", "what are the dimensions?" before buying.
- your products have descriptions or parameters: the AI answers from your data; the better the description, the better the answer. On products without a description the box hides automatically.
- your support keeps answering the same questions: especially in the evening and at weekends, when shoppers won't wait.
Less suitable if
- your catalog has no descriptions or parameters (e.g. name and price only) – there is nothing to answer from;
- you sell one or two simple products that raise no questions.
What else can you get?
- Languages: SmartBox answers in the shop's language (Slovak, Czech, English; others on request). On multilingual shops the script is inserted for every active language.
- Data processing: Only the product name, description, parameters and price are sent to the language model – never customer personal data. Ragnetiq and the language-model provider access shop data only to the extent needed to answer; consent is confirmed in the add-on and logged.
- What the add-on reads and writes: reads products, languages, shop settings and owner details; writes only its own conversion code and webhooks. It never modifies products, orders or customers.
- Load on your shop: All processing runs on Ragnetiq servers; your shop only carries a lightweight script loaded asynchronously, with no impact on page speed.
- Support: info@ragnetiq.com, business days 9:00–17:00. Box placement in your template and texts are fine-tuned without touching your shop.
- Provider: Ragnetiq s.r.o., ragnetiq.com. The add-on is not part of the Upgates platform.
- Artificial intelligence
