Retino
- Provider Retino.cz s.r.o.
- Email support@retino.com
- Terms and conditions
- Price list
- Transferring orders to Retino to verify the correctness of entering individual cases
What will the add-on bring you?
Retino unifies post-purchase care in one place and offers two main services. Retino Tracking – overview of shipments on the E-shop → Customer route and the second service is automated management of returns and claims from A to Z.
- Tracking all shipments along the route E-SHOP → CUSTOMER across carriers
- Complete management of returns and claims including a self-service process without printed forms
- Automated communication reduces inquiries to customer support
- Return shipping solutions including international
- Refunds with just a few clicks for quick processing of returns and claims
- Perfect overview – current status, deadlines, notifications
- Extended storage period for packages helps reduce the number of uncollected shipments
- Timely alerts for problematic shipments improve customer satisfaction
- Detailed data on carriers and shipments – carrier performance, return rates, problematic shipments
How do I activate and operate the add-on?
Activate the plugin in your e-shop administration and then register in the Retino application. Thanks to full integration, no additional installation is needed. During registration, you can choose which services you want to use - Retino Returns and Claims, Retino Tracking, or both services simultaneously. A 14-day free trial period is available for each service. You can find the procedure for activating the plugin in our help section.
Retino has, like most external services, its own price list.
API and Webhooks
You can connect the Retino application with your other systems. Whether you want to be informed about the status of a shipment, receive a list of problematic or lost shipments, or prepare your warehouse for returning uncollected shipments, our API and Webhooks will help you with this.
Why choose this particular add-on and what are its competitive advantages?
Thanks to the plugin, you can connect your store with a comprehensive post-purchase care solution. In one place, you'll get everything you need to optimize your logistics processes and efficiently manage return processes.
Retino Tracking
- Reduces the number of uncollected shipments through automation
- Fewer support inquiries thanks to informative automatic emails
- Alerts you to problematic shipments before the customer does, thanks to filters and analytics
- Accurate data not only on carrier performance optimizes logistics
- All shipments in one place (across carriers and countries)
Retino Returns and Claims
Thanks to the Retino plugin, you'll connect your store with an interface for managing claims and returns, where you'll get all case information in one place. Customers can create claims or returns online directly on your website using the portal (without the need for printed forms). They can also order return shipping (including international), which can be paid for by the customer or by you. No more shipments to the wrong address. Communication, return shipping solutions, refunds with just a few clicks, and clear analytics.
- Modern online self-service for customers
- All returns and claims in one place
- Solves return shipping including international
- Automates communication and creates protocols
- Refunds with just a few clicks
- Ensures perfect order by tracking statuses and monitoring deadlines
- Perfect analytics for more efficient e-shop management
Is this addon appropriate for you?
The Retino plugin is ideal for any e-shop that wants to improve post-purchase care and thereby increase customer retention. It is suitable for e-shops that want to have control over all sent shipments and streamline their logistics. Retino is especially appreciated by e-shops that need to handle multiple returns and claims from one place and save up to 75% of time. Thanks to the combination of both services, you will get a comprehensive tool for professional post-purchase customer care.
Last update:
Version 2 (17.03.2025)
- Connection with carriers
- Shipment tracking
- Complaint
- Returns
- Refunds
