Retino
- Provider Retino.cz s.r.o.
- Email support@retino.com
- Terms and conditions
- Price list
How does the plugin work?
The plugin automatically transfers orders from your online store to Retino. This gives you instant visibility into all shipped orders in Retino Tracking — no manual entry required. And when a customer initiates a return or complaint, their order details are pre-filled, so you don't have to look anything up. Accurate data across the entire process, from shipment and tracking to refund.
What will the add-on bring you?
Retino automates post-purchase customer care and helps more than 2,000 e-commerce stores boost customer satisfaction, save time, and cut costs. It brings shipment tracking and returns & complaints management together in one place. Get started for free.
Retino Tracking:
- Track all shipments across carriers and countries in one place
- Automated transactional emails with an AI editor — just enter your store URL and professional branded templates are generated in seconds
- Early detection of problematic shipments before customers reach out
- Accurate carrier performance and cost data to optimize your logistics
Retino Returns:
- Online self-service returns and complaints portal for customers
- Return shipping including international — arranged in just a few clicks
- Refunds in a few clicks — via bank transfer, voucher, or QR payment
- Automated communication, return records, and credit note generation
- Retino Returns Free — essential returns management, free forever. Customer portal, automated data collection, and return shipping through Retino.
How do I activate and operate the add-on?
Activate the plugin in your e-shop administration and then register in the Retino application. Thanks to full integration, no additional installation is needed. During registration, you can choose which services you want to use - Retino Returns and Claims, Retino Tracking, or both services simultaneously. A 14-day free trial period is available for each service, and Retino Returns also offers a permanent free plan. You can find the procedure for activating the plugin in our help section.
Retino has, like most external services, its own price list.
API and Webhooks
You can connect the Retino application with your other systems. Whether you want to be informed about the status of a shipment, receive a list of problematic or lost shipments, or prepare your warehouse for returning uncollected shipments, our API and Webhooks will help you with this.
Why choose this particular add-on and what are its competitive advantages?
The plugin connects your store to a comprehensive post-purchase care solution. In one place, you get everything you need to optimize your logistics processes and manage reverse operations efficiently.
Retino Tracking
Optimize logistics, cut costs, improve customer experience, and stay on top of shipment issues.
- Automated notifications reduce "Where is my order?" inquiries
- Flags problematic shipments before your customer does
- Professional transactional emails with an AI editor — create branded designs without any coding
- Accurate carrier performance data to optimize your logistics
- All shipments in one place — across carriers and countries
Retino Returns – Returns and Complaints Without the Paperwork
The Retino plugin connects your store to a full returns and complaints management interface, giving you all case information in one place. Customers can submit complaints or returns online directly on your website via a self-service portal — no printed forms needed. They can also arrange return shipping (including international), paid either by the customer or by you. No more parcels sent to the wrong address. Automated communication, return shipping management, refunds in just a few clicks, and clear analytics.
- Modern online self-service portal for customers
- All returns and complaints in one place
- Handles return shipping, including international
- Automates communication and generates return records
- Refunds in just a few clicks
- Keeps records perfectly organized with status tracking and deadline monitoring
- Powerful analytics for more efficient store management
Retino Returns Free
Essential returns management, free forever. Customer portal, automated data collection, and return shipping through Retino.
Is this addon appropriate for you?
The Retino plugin is ideal for any e-shop that wants to improve post-purchase care and thereby increase customer retention. It is suitable for e-shops that want to have control over all sent shipments and streamline their logistics. Retino is especially appreciated by e-shops that need to handle multiple returns and claims from one place and save up to 75% of time. Thanks to the combination of both services, you will get a comprehensive tool for professional post-purchase customer care.
