Sensbot Email Assistant

What will the add-on bring you?

Why add Sensbot AI Email Assistant to your Upgates store?

✅ Less time per e-mail – the lookup and the first draft are done for you.

✅ Consistent answers – every reply follows the wording and rules your team already uses, whoever is on the inbox that day.

✅ Foreign language customers – the draft comes back in the language the customer wrote in.

✅ Grounded in real store data – the draft can quote the actual order number, its status, the product and the stock level, instead of a promise to check.

✅ A prioritised inbox – intent, urgency and sentiment on every message, so an angry customer is not sitting behind twenty routine ones.

✅ Several mailboxes and several stores – each processed with the right store context.

✅ It keeps learning – every reply your team actually sends teaches it. There is no retraining step to run.

Sensbot already answers customers for more than 100 online stores across Europe.

The add-on connects your Upgates store to Sensbot and to the mailbox your team already uses: Gmail and Google Workspace, Microsoft 365 and Outlook, or any IMAP inbox.

Gmail and Outlook add-ins

Sensbot also provides add-ins for Gmail and Outlook, both Outlook on the web and Outlook on the desktop. They open a panel next to the e-mail you are reading, so your team never leaves the mailbox.

For each e-mail the panel shows:

• who the customer is, with their contact and delivery details
• the customer's earlier orders with your store, so you can see their history at a glance
• the order the customer is writing about, with its current status
• the items on that order, with product details, parameters and variants
• current stock and availability for those products
• what the message is actually asking, with its urgency and sentiment
• the suggested reply, ready to insert

You can refine the suggested reply straight from the panel: make it shorter, change the tone, or add detail. When it reads right, insert it into the e-mail and send.

How do I activate and operate the add-on?

Setup takes a few minutes

1. Install the add-on from the Upgates addon store. A 14 day free trial starts.
2. Open it from your Upgates administration. You land straight in your Sensbot panel, with no separate login.
3. Connect your support mailbox – Gmail, Microsoft 365 and Outlook, or IMAP. You can connect more than one.
4. Let Sensbot read your sent replies. It learns your tone, your standard answers and your rules. Review them in the panel and correct anything you want.
5. Use it daily. Every new customer e-mail gets a draft. Open it, edit if needed, press send.

If you would rather not set it up yourself, write to info@sensbot.ai and we will do it with you.

Why choose this particular add-on and what are its competitive advantages?

What makes it different

• Drafts, never autopilot. A person always sends. There is no auto-send setting and none can be switched on.
• It writes in your voice. Learned from your own sent replies, not from a template you have to fill in first.
• It stays quiet rather than guessing. Every draft is checked, and if it cannot be made safe no draft is created and a person writes it.
• Grounded in your Upgates data. Orders and order status, products, parameters and variants, stock and availability.
• Answers in the customer's language, in your store's wording for that language.
• Works in the mailbox you already have. No migration and no new helpdesk to learn.
• We set it up for you, free of charge. We connect the mailbox, go through what the assistant learned from your sent mail, and tune it with you.
• One supplier for the storefront and the inbox. The Sensbot AI Chatbot add-on answers customers on your website from the same store data. Run both and ask us for bundle pricing.
• Proven in practice. More than 100 online stores across Europe already run Sensbot.
• Straightforward terms. A 14 day free trial, self service signup, stop at any time. No setup fee.

Is this addon appropriate for you?

A good fit if

• Someone on your team answers customer e-mail every day and it takes real hours.
• Much of that mail is about order status, products, parameters, variants, stock or delivery.
• You sell across borders and receive e-mail in several languages.
• You are a small team, or one person, and the inbox is the bottleneck.
• You want AI help but will not let software answer a customer unsupervised.
• Your support mailbox is on Gmail, Google Workspace, Microsoft 365, Outlook or IMAP.
• You already run the Sensbot AI Chatbot and want the same for e-mail.

What else can you get?

About Sensbot AI

Sensnet d.o.o., author of AI apps for e-commerce. More than 100 online stores across Europe already run Sensbot.

Also on Upgates: Sensbot AI Chatbot answers customers on your website using the same product and order data. The two add-ons work independently. Run one or both.

We set it up with you, free of charge

You do not have to configure anything yourself. Write to info@sensbot.ai and we will connect your mailbox, go through the tone and the rules the assistant learned from your sent mail, and tune it with you. There is no charge for this.

Data and privacy

All Upgates access is read only. The add-on never creates, changes or deletes anything in your store. The only write operation is registering its own webhooks at installation. Mailbox access is used to read incoming customer e-mail, to read your previously sent replies so the assistant can learn your wording, and to save drafts. The assistant never sends an e-mail. You can disconnect the mailbox or uninstall the add-on at any time, which ends all access.

Contact: info@sensbot.ai
Terms of use: sensbot.ai/terms-of-use
Privacy policy: sensbot.ai/privacy-policy