SupportBox

Streamline your communication with your customers! Thanks to the SupportBox and the connection to Upgates, you can see all the information on incoming messages without having to click through to the e-shop administration. In addition, you will have messages from all channels in one clear environment.

• Thanks to SupportBox, you can speed up and improve your communication with clients
• You will have all communication with your customers in one place
• Shared email, chatbot, Messenger, Instagram and PBX for your website
• AI features create replies, translate messages, summarise communications or transcribe calls so you don't have to
• See customer order information for each message
• See the total amount your customer has spent with you 
• Also every single order and whether it's paid and shipped
• We make it easy for you to delegate and automate communication
• Of course, you also get detailed statistics and detailed information for each conversation
• Easy pre-built integration with Upgates and other tools

All in one place

Customers love to write to multiple channels at once. First they chat, then they send you an email and then they call you after five minutes with no answer. In addition, someone will send you an enquiry on your Facebook page or Instagram. Multiple channels, but still the same customers with often similar queries. So don't approach each channel separately and keep all the messages together. You'll get everything resolved faster, plus you'll avoid duplicating actions and responses. In addition, along with AI and button chabots on your e-shop, you'll automatically handle a large portion of inquiries.

With SupportBox, you'll have one tool for emails, chatbots and phone calls. So each operator can handle more work and doesn't have to learn with multiple tools and different environments.

Perfect overview and history at your fingertips

Simplify your work as much as possible! As soon as you receive a new message, you'll see the customer's last order, their details and complete history across all channels right next to it. Similarly, simply click on the order number to go directly to its administration in Upgates or to an overview of all the customer's orders.

Save time switching, tracking, copying and retyping. Everything is simply at your fingertips.

AI features and chatbots

AI features and chatbots provide a way to save time and increase efficiency. AI writes emails for you, rephrases the tone of a message, translates texts into different languages without having to copy them into a translator, or writes down call and conversation details in notes. These features save you precious minutes that you can spend on more important things
.

Up to 60% of customer queries can be handled efficiently by AI chatbots. A standalone AI chatbot uses the information you provide to learn how to answer. As a result, it responds relevantly and accurately, and only switches to a live operator when it doesn't have the necessary information.

Messenger + Instagram

Respond to customer messages from multiple different Facebook pages and Instagram from a single tool. You won't miss a thing, and with notes attached to each conversation, you always know exactly what the conversation is about and how to follow up with that customer. So you don't have to stress about where and from whom messages are coming from.

Ready to work in teams

Multiple operators, multiple sites or multiple languages? No matter, SupportBox can help you with everything.

Create automatic rules for assigning queries to the right colleagues; a complaint query always goes to one operator, an availability query to another. As a manager, you can also see in real-time who is how busy and easily adjust the allocation.

Can't one operator completely resolve the entire request and has to pass it on to a colleague? Simple - just add him to the conversation and he'll seamlessly take over in the same chat window or email thread.

Automation

Whether it's automatic sorting of incoming messages to the correct operators, pre-made templates or integration with Upgates and other popular tools, SupportBox will save you time. 

We'll do the tracking, copying and transcribing for you, so you can get on with the more important work of dealing with requests.

Simple pricing without any obligation

Every e-shop is different and has different needs. SupportBox works on the simple principle that you only pay for the channels and users you actually use. Do you have one operator on chat, but three on email and one on phone? You only pay them, no "dead souls" and having to pay for all the tools for all or minimum performance.

Plus you can easily customize everything yourself in your administration. Build up your number of users for a season and then go back to the original level after that. Easily and flexibly.

• Any e-shop where more than one person is involved in communicating with customers.
     You will get a simple and detailed overview of all communication and tickets and make it easier for all operators in the team to work and collaborate.
• Any e-shop using more than one channel for customer communication.
     You get one place where you can easily see all communication from all channels. Plus, you'll have one thread with all the history of that customer.
• If you want to save operators' time and make their work more efficient.
     For most clients, we save each operator several hours per week that they would spend transcribing, copying and tracking. Devote this time to actual communication or other more important activities.
• To offer your customers a live chat / chatbot on your site.
     Did you know that only 19% of Czech e-shops use live chat? Be ahead of your competitors and offer your visitors the fastest and easiest way to communicate.