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About the service

Freshdesk is a comprehensive omnichannel customer support solution that enables businesses to provide fast and personalized service from one centralized location. The core added value lies in intelligent AI-powered automation of routine tasks, which frees up agents for complex problem-solving, and integrated collaboration tools that ensure consistent responses across the entire team. By combining an intuitive user interface, powerful analytical reporting, and the ability to create a custom knowledge base, Freshdesk helps increase team productivity and overall customer satisfaction.

More information about the service: https://www.freshworks.com/freshdesk/