Reklamačník

  • Transfer of Orders and Products for filing complaints and returns
  • Transfer of Shipping and Payments for Individual Case Resolution.
  • Transfer of Order Statuses for Automatic Change when a Case is Created.
  • Automatic sending of SMS and Email to the customer after resolving the case.

What will the add-on bring you?

📊 Messy spreadsheets? → Clear tracking of returns and complaints in one place.
📩 Customers keep asking for updates? → Automated emails and SMS keep them informed.
Returns take too long? → A structured workflow speeds up the process.
📦 Losing track of returned goods? → Easy monitoring of returns and reverse shipments.
📑 Missing return claim documents? → Generate them with just one click.

Our Reklamačník add-on connects your e-shop with a system for managing returns and complaints. It allows you to efficiently handle claims, communicate with customers, and automate processes such as issuing refund payment orders.

📌 More information and supported integrations: Reklamačník.cz – a comprehensive solution for tracking and processing returns.

How do I activate and operate the add-on?

1️⃣ Activate the extension in your e-shop.
2️⃣ Open it – interactive guide will guide you through the setup.
3️⃣ Insert form on the page of you choosing as shown in the video below.

Why choose this particular add-on and what are its competitive advantages?

Electronic tracking of returns and complaints – no paperwork, everything in PDF
Easy customer communication – automated emails and SMS notifications
Clear process management – every case is exactly where it should be
Seamless e-shop integration – simply embed a form on your website

📌 Why choose Reklamačník?

🔹 Modern design – responsive and user-friendly on all devices
🔹 Customizable forms and templates – communicate with customers your way
🔹 Verified add-on – activate it with just one click
🔹 Payment order processing – Fio Bank, other banks via our partner Everifin

🚀 As a verified add-on, you can activate it with one click and start immediately!

Is this addon appropriate for you?

The Reklamačník add-on is perfect for e-shops looking to simplify and automate returns and complaints management. It’s suitable for both small businesses and larger stores handling dozens or even hundreds of cases per month.

Features of this add-on:
  • SMS
  • Shipment tracking
  • Complaint
  • Returns
  • Refunds
The addon enables connection to the following services: